bCONNECTED®
bConnected drives real value by giving customers what they want and agents what they need.
bConnected delivers measurable value by supporting telephone, text, chat and email communication while tracking every action in any channel. This makes customer information and transactions readily available. Agents are more effective because they work smarter and faster. On average with our system, the number of clicks to complete a transaction is reduced by an average of 10, and phone handle times drop by up to two minutes per call.
New tools, such as agent micro sites, personalize the buying experience for prospective customers, build a connection with their agent, and reduce selling cycle times as well as the use of paper fulfillment needed to explain and compare products. bConnected is the technology that drives strong agent performance!